Bedspot · Last updated 8 September 2026
When you message us about your stay you are talking to Spot, our assistant. This explains what we know about you, who else sees it, and how long we keep it. It is short because we hold very little.
VLF Tourism Investment Greece IKE, operating the Bedspot properties in Astypalaia, Paros, Santorini and Heraklion, is responsible for the information described here. Contact us about anything on this page at info@bedspot.gr.
Almost all of it comes from your booking, passed to us by the platform you booked through. We do not ask you for it and we do not build a profile of you.
| What | Why we have it |
|---|---|
| Your name | So we know who we are talking to, and which booking is yours |
| Your booking reference, room and dates | To answer questions about your own stay and nobody else's |
| Your door PIN | To let you into your room. Stored encrypted. |
| The messages you send us | To answer them, and to keep the thread of a conversation. Stored encrypted. |
| Photographs you choose to send | To understand a problem you are reporting. Not kept — read once and discarded. |
No card or payment details. No passport or ID number. No date of birth or nationality. Not even your email address or telephone number — we reply in the app you messaged us from, so we never need to store it. We do not track your location, and we do not use cookies to follow you anywhere.
Our employment records and our own accounts are kept in different systems, on different databases, which Spot cannot reach and which contain nothing at all about guests. Nothing you tell us goes near them.
Spot drafts replies and can carry out simple tasks — sending you your booking details, or opening a door for a guest who has been verified. It does not make any decision that has a legal or similarly significant effect on you, and a member of our team can step into any conversation at any time.
Before Spot gives out anything private — your door PIN, the WiFi password, your booking details — it confirms who you are first. If you would rather deal with a person, just say so and we will take over the conversation.
| Who | What they see, and why |
|---|---|
| An AI language provider | To write a reply, your message and your booking details are sent to an AI service. Your door PIN and WiFi password are never sent — they are added to the reply afterwards, on our own systems. |
| WhatsApp or Telegram | Whichever you messaged us on. The conversation travels through them because that is the channel you chose. |
| Our property system | Holds your booking. We read from it; we do not add anything to it. |
| Our lock provider | Your name, room and PIN, so the door opens for you. |
| Microsoft | Our staff email, which carries extracts of guest messages to the team, and our encrypted backups. |
| Our own team | Only the staff working at your property, and only what their role needs. Every time a member of staff opens a door or looks up a PIN, it is recorded. |
We never sell your information, and we never use it for advertising.
| What | Kept |
|---|---|
| Your booking details, PIN and our conversation | Two days after you check out, then permanently deleted — automatically, every hour, whether or not anyone remembers |
| If you asked us to keep the conversation | Until you ask us to remove it |
| Records of staff actions on your room | Up to one year |
| Backups | Encrypted; the last 7 days locally and the last 4 weekly copies offsite |
Deleting your information from our live system happens straight away. Backups are sealed copies that we cannot edit, so anything already inside one disappears as that copy ages out on the cycle above.
You can ask us, at any time and free of charge, to:
Write to info@bedspot.gr. We will reply within one month. If you are not satisfied, you may complain to the Hellenic Data Protection Authority (www.dpa.gr).
If we change how we handle your information, we will update this page and change the date at the top.